Frequently Asked Questions
Use the info below to get in touch with us.
If you choose to get your VCS mobile repair or laptop repair service ‘Onsite’, we will arrive at your doorstep on time, along with all the equipment needed to get the job done. If you choose the VCS ‘Collect and Return’ service, we’ll send a trusted courier pick-up to collect your tech items, who will then take it to the service center. The courier service will then return the item to you after the online mobile repair and maintenance service is completed.
For sure! We can go to your home, office – anywhere. Tell us where you need us to be, and we’ll be there to provide you with the best in class PC setup, Network setup services, and PABX telephone system solutions.
Our service area includes all of the cities in the UAE. VCS is looking forward to expanding across more regions in the near future and is striving to have complete tech repair services across the Middle East.
It’s easy. Go ahead and submit a service your tech service request and a VCS customer representiave will get back to you as soon as possible.
Under any circumstances, you can feel free to cancel a service request for a service such as desktop repair, if we have not yet begun working on the service. Plans tend to change and we want to give you the peace of mind when using VCS when you change your mind. You can email us with the subject line ‘Cancellation Request’ and details of your service request in the email. The VCS support team will be notified immediately and will approve the service cancellation request.
You only pay after your VCS tech service has been completed.
Our payment system is extremely secure. All payments on the checkout page are processed through secure SSL connections to encrypt credit card numbers and customer account information. We use 3-D Secure which recreates the high level of security of a physical payment environment by requesting payment authentication. Every step of the payment process is safe and secure for everyone involved.
First of all, know that we’re especially sorry you received a poor service from VCS – we find it to be completely unacceptable. We request you to kindly email us with the issues you have faced. It is our promise to closely with our customers and computer technician in resolving problems speedily, although complicated issues might take some added time. Whether you’ve approached us for commercial phone line services, laptop battery replacement, or iPad repair service, satisfaction is our priority number one, so rest assured that we are working actively to find a resolution.
Send us an email to file your complaint. We will investigate the profession. If we were at fault we will make a full or partial refund.